Customer Service Representative Needed in Lekki phase 1 at Tender Leather Care
Are you looking for a job where you can lead a team, talk to people, and work with leather items like bags and shoes? Tender Leather Care in Lekki phase 1, Lagos, needs a Customer Service Representative (CSR). In this blog post, we’ll explain what the job involves and what you need to apply.
Company Overview
Tender Leather Care is a renowned company specializing in the maintenance, repair, and restoration of leather goods. With years of experience and a dedicated team of professionals, we have built a reputation for excellence and reliability in the leather care industry. Our services include cleaning, conditioning, repair, and restoration of leather furniture, car interiors, apparel, and accessories. We pride ourselves on using eco-friendly products and state-of-the-art techniques to deliver the best results for our clients.
Job Description: Customer Service Representative
Position: Customer Service Representative
Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Job Summary:
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The successful candidate will be responsible for providing exceptional customer service, addressing client inquiries, resolving issues, and ensuring customer satisfaction. The role requires excellent communication skills, a friendly demeanor, and a strong problem-solving ability.
Key Responsibilities
- Customer Interaction: Engage with customers through various channels including phone, email, and in-person visits to address inquiries and provide information about our services.
- Issue Resolution: Handle customer complaints and concerns with professionalism and efficiency, ensuring that all issues are resolved promptly and to the customer’s satisfaction.
- Service Coordination: Coordinate with the technical team to schedule services, track progress, and update customers on the status of their requests.
- Feedback Collection: Gather customer feedback to improve service quality and customer experience. Report significant issues to the management for further action.
- Documentation: Maintain accurate records of customer interactions, transactions, and feedback. Ensure all data is entered into the customer relationship management (CRM) system accurately and timely.
- Promotion of Services: Inform customers about new products and services, promotions, and discounts offered by Tender Leather Care.
Requirements
- Education: Minimum of a High School Diploma; a degree in a related field is an advantage.
- Experience: Previous experience in customer service or a related field is preferred.
- Skills:
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to handle difficult situations calmly.
- Proficiency in Microsoft Office Suite and CRM software.
- Strong organizational and multitasking abilities.
- Personal Attributes:
- Friendly and approachable demeanor.
- High level of patience and empathy.
- Strong problem-solving skills.
- Ability to work independently and as part of a team.
Benefits
- Competitive salary
- Health benefits
- Professional development opportunities
- A supportive and collaborative work environment
- Opportunity to work with a leading company in the leather care industry
How to Apply
Interested candidates should submit their resume and a cover letter to [email protected] with the subject line “Customer Service Representative Application – [Your Name]”. Applications will be reviewed on a rolling basis until the position is filled.
Frequently Asked Questions (FAQs):
1. What are the working hours for this position?
The typical working hours are from 8:00 AM to 5:00 PM, Monday to Friday. Occasionally, you may be required to work on weekends or public holidays, depending on customer demand and service schedules.
2. Is there an opportunity for career advancement?
Yes, Tender Leather Care values employee growth and offers various professional development opportunities. Hardworking and dedicated employees can advance to supervisory or managerial roles over time.
3. Do I need prior experience in leather care to apply for this position?
No prior experience in leather care is required. However, previous customer service experience is preferred. We provide comprehensive training to help you understand our services and products.
4. What is the expected start date for the successful candidate?
The position is available immediately. The exact start date will be discussed with the successful candidate during the interview process.
5. How does Tender Leather Care handle customer complaints?
We take customer complaints seriously and strive to resolve them quickly and effectively. Our customer service representatives are trained to handle complaints with professionalism and empathy, ensuring that all issues are addressed to the customer’s satisfaction.
Tender Leather Care is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.